Mobile app - Why am I unable to log in to the mobile app?

If you are currently unable to log into the mobile app, but were previously able to, follow the steps below to resolve this issue.

There are some basic things to start with here:

• Firstly ensure you are on the latest version of the app following the instructions here:
  • iPhone: https://support.roubler.com/hc/en-us/articles/360022516193 
  • Android: https://support.roubler.com/hc/en-us/articles/360022516553 
• Ensure you are using the correct login information. Have you forgotten your password or are not sure whether you've changed it? You can reset your password from the login page here. See also: Mobile app - login and multi-factor authentication