This article provides guidelines about when to use the different work types and tags that are included as part of the pre-built award packages. For further information about the Telecommunications Services Award, refer here
Key Updates to Award
Last Updated: January 2023
Key_Updates
Installing and Configuring the Pre-Built Award Package
For details on how to install and configure this Pre-built Award Template, please review the detailed help article here.
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Coverage
This industry award covers employers throughout Australia engaged in the telecommunications services industry and their employees in the classifications listed inSchedule A—Classification Structure and Definitions to the exclusion of any other modern award. For further details and any exclusions, please see clause 4 of the award.
Additional Configuration Notes for this Award
Meal Break Length
Under this award, the length of a meal break is permitted to be between 30 and 60 minutes. For the purposes of the automated meal break and the automation of Clause 14.3 - Delayed Meal Break penalty, all breaks are assumed to be 30 minutes in length. Should the business operate with a longer break time, customisation of the rulesets is required.
Clauses within the Award that are Unable to be Automated
Certain clauses within this award are unable to be automated due to system limitations. If any of the following clauses need to be actioned within your business, manual intervention is required.
Minimum Engagement for Multiple Call Backs in One Day (Clause 20.7c and 20.8d)
Under the award, where an employee has completed a call back and is recalled to work within the 3 hour minimum period, the 3 hour minimum engagement does not apply. Instead the employee is paid for the time up until the commencement of the next call back. This applies to Clause 20.7 - Call Back and 20.8 - Remote service/support—Technical stream.
The system cannot automatically pay the time in-between the shifts in this scenario and apply minimum engagement only to the last Call Back shift. It is advised that one timesheet is created that spans the actual duration required to be paid when this situation occurs.
Minimum Break Between Shifts Does Not Apply for Call Backs of Less than 3 hours (Clause 20.5b, 20.7e and 20.8e)
Under Clause 20.5, where a Full Time employee works so much overtime that the employee will not have had at least 10 consecutive hours off duty between the end of the employee’s ordinary hours of work on one day and the start of the employee’s ordinary hours of work on the next day, they are entitled to the penalty payments listed in Clause 20.5b. However, this penalty payment does not apply in instances where the overtime worked was due to a Call back of less than 3 hours.
The system is unable to ignore the application of this penalty in the scenario where 10 hours rest did not occur due to a Call back of less than 3 hours. Manual intervention is required in this scenario.
Work Types
Work types are a description of the kind of shift you are working, and are selected when you record a timesheet. The following is a list of work types employees can select on their timesheet, and the meaning of each item.
Annual Leave Taken
Choose this work type when annual leave is taken.
Compassionate Leave Taken
Choose this work type when compassionate leave is taken.
Delayed Meal Break
Choose this work type when an employee is directed to work in excess of 5 hours without a meal break and a delayed meal break penalty of 30 minutes is required to be paid.
Family and Domestic Violence Leave Taken
Choose this work type when family and domestic violence leave was taken.
First Aid Allowance
Choose this work type if the employee is appointed to perform first aid duty for the shift worked.
Leave Without Pay Taken
Choose this work type when unpaid leave is taken.
Long Service Leave Taken
Choose this work type when long service leave is taken.
Overtime Meal Allowance
Choose this work type when a Meal Allowance is payable.
Meal Allowance while travelling
Choose this work type when a Meal Allowance while travelling is payable.
Paid Community Service Leave Taken
Choose this work type when community service leave is taken.
Personal/Carer's Leave Taken
Choose this work type when personal or carer's leave was taken and the business accrues the leave in hours.
Public Holiday not Worked
Choose this work type when an employee is not required to work on a gazetted public holiday but otherwise would have worked on this day.
Recalled to work
Choose this work type when an employee is recalled to work overtime after leaving work.
Remote Service/Support(Technical Stream)
Choose this work type when an employee is required to work overtime providing service or support over the telephone or via remote access arrangements. This condition is only applicable to those classified under the Technical Stream.
Stand-by Allowance
Choose this work type when an employee is required to stand-by between normal finishing and starting time.
Time in Lieu Taken
Choose this work type when time in lieu is taken.
Time in Lieu of Overtime
Choose this work type when the employee elects to accrue time in lieu rather than an overtime payment.
Travel Time Allowance – sleeping berth not provided
Choose this work type when an employee is required to be paid for time spent travelling outside of ordinary hours and a sleeping berth is not provided by the employer for night travel.
Travel Time Allowance – sleeping berth provided
Choose this work type when an employee is required to be paid for time spent travelling outside of ordinary hours and a sleeping berth is provided by the employer for night travel.
Vehicle Allowance
Choose this work type where an employer requests an employee to use their own motor vehicle to perform work duties. The kilometres travelled should be entered into the ‘units’ field i.e. 1 (one) unit is equivalent to 1 (one) kilometre.
Shift Conditions
Shift Conditions are further detail you can add to a shift where perhaps more than one condition applies to your shift. Shift conditions are selected when you edit a timesheet record, or when clocking on using the ClockMeIn Time and Attendance or WorkZone apps. The following is a list of Shift Conditions employees can select on their timesheet, and the meaning of each item.
Leading Hand Allowance - 11 to 20 employees
Select this shift condition when an employee is in charge of 11-20 people for this shift.This condition is only applicable to those classified under the Technical Stream.
Leading Hand Allowance - 3 to 10 employees
Select this shift condition when an employee is in charge of 3-10 people for this shift.This condition is only applicable to those classified under the Technical Stream.
Leading Hand Allowance - more than 20 employees
Select this shift condition when an employee is in charge of more than 20 people for this shift.This condition is only applicable to those classified under the Technical Stream.
Tags
Employee Tags are specific conditions typically related to the employees agreement. These are often conditions negotiated and agreed between the employer and the employee, or unique characteristics of the employees role. Payment of these provisions is usually of a recurring and ongoing nature.
12 Hour Shift by Agreement
Assign this tag when an agreement exists to extend the maximum ordinary working hours per day to 12 hours (rather than 10).
Agreement to work Saturday Afternoon as Ordinary Time
Assign this tag when an agreement exists between an individual employee and the employer that Saturday afternoon between 1pm and 7pm is classed as ordinary hours.
Agreement to work Sunday as Ordinary Time
Assign this tag when an agreement exists between an individual employee and the employer that Sunday between 7am and 7pm is classed as ordinary hours.
First Aid Allowance
Assign this tag where an employee is appointed to perform first aid duty for all shifts worked.
Leading Hand Allowance - 3-10 employees
Assign this tag when an employee is in charge of between 3 and 10 employees.This condition is only applicable to those classified under the Technical Stream.
Leading Hand Allowance - in charge of 11-20 employees
Assign this tag when an employee is in charge of between 11 and 20 employees.This condition is only applicable to those classified under the Technical Stream.
Leading Hand Allowance – more than 20 employees
Assign this tag when an employee is in charge of more than 20 employees.This condition is only applicable to those classified under the Technical Stream.
Shift worker
Assign this tag when employee is employed as a shiftworker.
Permanent Night Shiftworker
Assign this tag where an employee is considered to work permanent night shifts under the conditions in clause 21c.
Time in Lieu of Overtime
Assign this tag when employee elects to receive time off instead of payment for overtime.
Tool Allowance
Assign this tag when an employee is entitled to a tool allowance.
Key Updates
1st
We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2023-24 decision and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2024. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2024.
We have also updated the "Community Service Leave Taken" pay category, where it does not accrue super.
The Telecommunications Services Award Casual rule set has been updated to include a rule for Paid Family Domestic Violence Leave.
August 2023
1st
From 1 August, all employees are entitled to 10 days of paid family and domestic violence leave each year. The (Unpaid) Family and Domestic Violence Leave configuration settings under awards have been updated - the leave category is disabled from award leave allowance templates, and the work type is not enabled automatically for all employees. Please ensure that employees no longer use the unpaid leave category or work type.
July 2023
1st
We have updated the award to reflect the Fair Work Commission’s National Minimum Wage increase detailed in the Annual Wage Review 2022-23 decision and also includes updates to expense-related allowances. You can find information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2023. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2023.
January 2023
31st
We have updated the award to reflect changes made as part of the Fair Work Decision regarding Paid Family and Domestic Violence Leave. Further information on what changes have been applied to the platform and what you should be aware of can be found within this article.
We have created the following new categories:
- New Leave Category: Paid Family and Domestic Violence Leave.
- New Pay Category: Paid Family and Domestic Violence Leave.
- New Work Type: Paid Family and Domestic Violence Leave taken.
We have updated the Leave Allowance Templates to disable the existing unpaid Family and Domestic Violence and we have enabled the new Paid Family and Domestic Violence Leave. We also updated any impacted rule conditions.
As part of Fair Work's ruling, an employee must be paid their full pay rate; this includes their base rate plus any incentive-based payments and bonuses, loadings, monetary allowances, overtime or penalty rates, and any other separately identifiable amount.
1 July 2022
The Award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of detailed in the Annual Wage Review 2021-22 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here. These changes come into effect from the first full pay period on or after 1 July 2022. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2022.
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