There are various reasons why you may not be able to login to the system, please read through all of the following scenarios for assistance on how to resolve.
1. You have not created an account with Roubler
In order to login to Roubler, your employer needs to send you an onboarding invite so you can create an account & complete all onboarding.
If you have not received this email invite, please reach out to your employer directly so they can ensure they have set you up within the system with the correct details e.g. Email Address is correct.
If your employer has sent you an Invite to the correct email address but you have not found this in your inbox, please ensure you check your junk mail as it may have been received there due to your mail providers spam settings.
You must complete ALL of the below steps to complete onboarding:
- Click 'Go To Onboarding'
- Select 'Create New Account'
- Set Username (can be email or mobile number)
- Set Password
- Select 'Sign Up'
- Select 'Start'
- Accept all Terms & Condition links to use Roubler
- Complete ALL onboarding fields required by your employer & ensure you have 'saved' & 'signed' each section
- A 'Green Tick' will appear next to each section once completed
- Please ensure you fill in any required information & save each page & sign any required areas
- You will then need to 'Sign & Complete' the 'Final Declaration' to officially complete onboarding.
- You will not be able to complete if any of the onboarding areas have been missed
Please see below screenshots which outline all of the above steps:
2. Did not receive your invite from your employer?
First things first, please check your junk mail to see if the email has been sent there!
If you still are unable to locate the email invite, please reach out to your employer directly so they can 'resend' the invite to a new email address, mobile number OR they can update your details if they are incorrect.
Your employer can resend an invite by clicking on the 'Envelope' icon next to your employee details within the Roubler System (they will have access to do this for you)
3. You created a Username/Password but did not complete ALL onboarding items required by your employer
If you have accepted the email invite from your employer, however, did not complete all of the onboarding requirements, you will not be able to login to the full Roubler Platform until this has been completed.
To continue onboarding, head to app.roubler.com to enter your Username & Password & you will be taken to a page that looks like the following:
It is imperative that you fill in all of the above areas highlighted in red, some pages require signatures so please ensure you save/sign each page & then you need to sign & submit the final declaration.
Once you have completed the above, you will then be able to login to the system!
4. You are entering the incorrect login details
Incorrect Password
If you have completed all of the above steps & have forgotten your password, simply head to app.roubler.com & then select 'Forgot Password', you can then enter your Username that you use to access the system & retrieve a 'Reset Code'.
Please ensure you then check your email inbox & junk mail to locate the code.
Incorrect Username
IMPORTANT: If you do not receive a reset code at all, you are most likely entering the incorrect username e.g. you created a username with your personal email address but are requesting a reset code be sent to your work email OR you set your username as your mobile but are entering email.
When you first created your account, you would have received an email which confirms your username, we recommend checking your personal/work email accounts to locate this to ensure you are logging in with the correct details.
STILL HAVING ISSUES?
If you are still having issues accessing the Roubler System & you have spoken with your Employer/Admin Team, you can then submit a ticket to our support team by emailing support@roubler.com.
Please note, you MUST provide all of the below information in order for our team to assist, alternatively, the ticket will be automatically closed as is has not met all requirements that our support team need to investigate your query.
- Your Full Name
- Company you work for
- Email Address
- What email/mobile number are you using to login?
- Date Of Birth
Something Else?
Other problems logging in can include:
- Blank screens
- A "Something went wrong" error message
- A login loop (where you are repeatedly asked to login)
- An "Oh no!" error on the Roubler mobile app.
Most of the time, this can be easily resolved by clearing your cookies and cache on your browser
It takes just a minute and can get you back online super fast, its the first thing we will ask you to do when you log a ticket.
For instructions, see your browser's documentation. You only need to delete cached files and images, and cookies – there is no need to delete browsing history, saved passwords, or other data.
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