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New Process on How to Reset Employee's Password

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Rachelle Cruz (from Roubler)
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Enhancement Overview

In response to a critical security risk, urgent measures were taken to address the issue, inadvertently causing changes to the authentication and access procedures for Roubler users.

The ability for someone to ‘Reset to Pin’ from within the employee profile has been removed. This is so that someone cannot change an employees login email to their own and then access that employees profile and private confidential data or gain the access levels to Roubler that the target employee had. 

Old Methods of Password Reset *** This will no longer work ***

Employee needs a password reset.

  • Employee hits forgot password, enters their email but a reset link does not come through.
  • Employee would go to their manager who would reset to pin.
  • Email address didn't need to be validated

 

Current Method & Workarounds

Issue: Employee did not receive email

Employee Steps:

  1. Check SPAM to make sure it did not go there

  2. Check that email is spelt correctly without typo’s. spaces or errors and resubmit reset request

  3. You will only get the reset link if you enter the same email that you used when onboarding with Roubler.

  4. Submit request to support@roubler.com providing Employee Name, Company Name, Email used for testing in steps 1 and 2.

  5. If the employee wishes to change the email that they use to log into Roubler, this also needs to be provided in the support request.

 

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