If the employee says that they have not received an email, ask them to check their junk/spam mail folders, as the email may land in one of these folders from time to time.
If the employee still cannot locate the email, you may wish to attempt sending the onboarding invite a second time to be sure.
In the Management > Hire menu, you are able to RESEND anyone who has already been Invited, and has not yet started the onboarding process:
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