If your pay looks incorrect, please make contact with your employer, as per their pay query process. Roubler does not process pay queries (including for customers that it provides outsourced payroll services to) from employees.
For those customers that Roubler provides outsourced payroll services to, Roubler will only make changes to pay at the direction of the employer.
The process for employees who work for employers who engage Roubler to process payroll is as follows:
- Contact your employer to discuss your query or issue, as per their pay query process
- Your employer will then contact Roubler Payroll Outsourcing Services Team to make an adjustment to your pay if required