Cleaning Services Award 2020 (MA000022)

Choose this work type when annual leave was taken.

Community Service Leave

Choose this work type when community service leave was taken.

Personal/Carer's Leave

Choose this work type when sick leave or carer’s leave was taken.

Long Service Leave

Choose this work type when long service leave was taken.

Time in Lieu Taken

Choose this work type when time in lieu was taken.

Unpaid Leave

Choose this work type when unpaid leave was taken.

 

Choose this work type when compassionate leave was taken.

TIL of OT*

Use this work type when an employee elects to receive time off in lieu rather than be paid for any overtime they are entitled to for this shift in accordance with clause 28.9 of the Award. 

Cold Work Allowance

Choose this work type when an employee works for more than one hour in a place or places where the temperature is reduced by artificial means below zero degrees celsius.

Hot Work Allowance (up to 54 degrees)

Choose this work type when an employee works for more than one hour in a place or places where the temperature is raised by artificial means to between 46 degrees celsius and 54 degrees celsius.

Hot Work Allowance (over 54 degrees)

Choose this work type when an employee works for more than one hour in a place or places where the temperature is raised by artificial means to over 54 degrees celsius.

Height Work (up to 22nd floor)

Choose this work type when an employee is required to clean from a swing scaffold, boatswain’s chair or other similar device on the outside of multi-storied buildings up to and including the 22nd floor above ground level.

Height Work (above 22nd floor)

Choose this work type when an employee is required to clean from a swing scaffold, boatswain’s chair or other similar device on the outside of multi-storied buildings above the 22nd floor above ground level.

Motor Vehicle Allowance

Use this work type to record the number of kilometres an employee has travelled using their own motor vehicle in the performance of their duties.

Motor Cycle Allowance

Use this work type to record the number of kilometres an employee has travelled using their own motor cycle in the performance of their duties.

First Aid Allowance

Use this work type when an employee who has been trained to render first aid and who is the current holder of appropriate first aid qualifications and is appointed in writing to perform first aid duty.

 

Use this work type when an employee is placed in charge of up to 10 employees.

Leading Hand (up to 20 employees)

Use this work type when an employee is placed in charge of up to 20 employees.

Leading Hand (over 20 employees)

Use this work type when an employee is placed in charge of over 20 employees.

Meal Allowance

Choose this work type when an employee is required to work an additional two hours without being notified on the previous day or earlier that they will be so required to work and are not supplied with a meal.

Refuse Collection

Choose this work type when an employee is engaged for the major portion of their time on refuse collection and/or disposal and/or sorting or feeding incinerators, furnaces or compactors.

Toilet Cleaning

Choose this work type when an employee is engaged for the major portion of a day or shift in cleaning toilets.

No Meal Break

Choose this work type when a non-shiftworker does not take an unpaid meal break during their shift.

Call Back

Choose this work type when an employee is directed to attend the employer’s premises and/or the premises of a client to perform administrative duties or for disciplinary or counselling interviews after leaving the place of employment.

Unpaid Meal Break

Choose this work type when a non-shiftworker does take an unpaid meal break during their shift and such break has not been deducted automatically from their shift.

 

 

Tags

2001 - 5000 sqm

Assign this tag to a part time or casual employee who is engaged at a location with a total cleaning area of between 2001 and 5000 square metres where the minimum engagement is three hours.

301 - 2000 sqm

Assign this tag to a part time or casual employee who is engaged at a location with a total cleaning area of between 301 and 2000 square metres where the minimum engagement is two hours.

5001+ sqm

Assign this tag to a part time or casual employee who is engaged at a location with a total cleaning area of over 5000 square metres where the minimum engagement is four hours.

7 day shift worker

Assign this tag if the employee is employed as a seven day shift worker who is regularly rostered to work on Sundays and public holidays for the purpose of accruing an additional 1 week of annual leave.

First Aider

Assign this tag to an employee who has been trained to render first aid and who is the current holder of appropriate first aid qualifications and is appointed in writing to perform first aid duty on a regular ongoing basis. If this tag is assigned to an employee, you will not be required to attach the First Aid Allowance work type to the employee's timesheet.

Leading Hand A

Assign this tag to an employee who is permanently placed in charge of up to 10 employees. If this tag is assigned to an employee, you will not be required to attach the Leading Hand (up to 10 employees) work type to the employee's timesheet. 

 

Assign this tag to an employee who is permanently placed in charge of up to 20 employees.  If this tag is assigned to an employee, you will not be required to assign the Leading Hand (up to 20 employees) work type to the employee's timesheet. 

Leading Hand C

Assign this tag to an employee who is permanently placed in charge of over 20 employees.  If this tag is assigned to an employee, you will not be required to assign the Leading Hand (over 20 employees) work type to the employee's timesheet. 

Permanent Night Shift

Assign this tag to an employee where the night shifts worked do not rotate or alternate with other shifts or day work. A night shift is defined as a period of duty finishing after midnight and at or before 8am.

 

Assign this tag to an employee who is permanently engaged to undertake refuse collection and/or disposal and/or sorting or feeding incinerators, furnaces or compactors. If this tag is assigned to an employee, you will not be required to attach the Refuse Collection work type to the employee's timesheet. 

TIL of OT*

Assign this tag if the employee elects to always accrue time in lieu rather than be paid overtime.

Toilet Cleaner

Assign this tag to an employee who is permanently engaged to clean toilets. If this tag is assigned to an employee, you will not be required to attach the Toilet Cleaning work type to the employee's timesheet.

 

 

*Time off instead of payment for overtime leave is accrued at the same rate as the number of overtime hours worked. EXAMPLE: an employee who worked two (2) overtime hours is entitled to two (2) hours’ time off. If time off for overtime is not taken and the time off is to be paid out, it must be paid at the overtime rate applicable to the overtime when worked. This also applies when an employee is terminated and the time off is to be paid out. In order to be paid out correctly, the overtime rate will need to be recorded manually at the same time as the time in lieu accrual is processed. It is suggested that you record the overtime details in the “notes” section of the leave accrual line in the pay run.

If you are required to pay out the time off for overtime either before termination or during termination, you can run a Pay Run Audit Report for the pay runs for the employee when Time in Lieu was accrued to determine the applicable rates (which will detail your notes) and run an Employee Payment History Report to determine if any of the time off for overtime has been taken. You can then determine the correct balance based on the number of hours by taking the equivalent to the overtime payment that would have been made EXAMPLE: an employee who worked two (2) overtime hour at what would have been the rate of time and a half, is then entitled to three (3) hours of time off leave to be accrued. In our above example (the first accrual line of the screen shot) you would take 0.5 hours x 1.5 = 0.75 hours. Therefore, you will need to adjust the time in lieu balance by adding a further 0.25 hours (0.75 hours – 0.5 hours = 0.25 hours). 

Key Updates

August 2024

21st

We’ve updated the Cleaning Services Part-Time pay conditions to include the higher of earnings rule to ensure that when employees take Annual Leave, they receive the higher amount between leave loading and shift penalties, as stated in clause 21.3.

July 2024

1st

We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2023-24 decision and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.

These changes come into effect from the first full pay period on or after the 1st July 2024. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2024.

We have also updated the "Community Service Leave Taken" pay category, where it does not accrue super but accrues leave. The payment classification has also been updated in line with the ATO specification categories.

All rule sets have been updated to include a rule for Paid Family Domestic Violence Leave.

June 2024

25th

Clause 10.4 does not specifically indicate that part-time employees are to be paid the agreed hours, it is with intention of a roster arrangement. Hence, the top-up rule for part time employees has been removed from the Cleaning Services Part Time rule set. 

August 2023

23rd

We have made the following updates to the configuration of allowances:

We have updated the work type to be mapped to Employee's Primary Pay Category for Cold Work Allowance, First Aid Allowance, Toilet Cleaning Allowance, Refuse Collection Allowance, all the Leading Hand Allowances, all the Height Work Allowances, and all the Hot Work Allowances. 

The configuration of Hot Work allowance (between 46 & 54 degrees Celsius) pay category have been updated to "hourly".

The Stop Allowance Work Type rule only applies to Meal allowance, Motor cycle allowance, and Motor vehicle allowance.

The rate multiplier used in the Leading Hand Allowance rules are updated to 1.

We have also updated the rule Minimum 8 hr break between shifts to avoid picking up duplicate units.

1st

From 1 August, all employees are entitled to 10 days of paid family and domestic violence leave each year. The (Unpaid) Family and Domestic Violence Leave configuration settings under awards have been updated - the leave category is disabled from award leave allowance templates, and the work type is not enabled automatically for all employees. Please ensure that employees no longer use the unpaid leave category or work type.

January 2023

October 2022

The rule set Cleaning Services Casual has been updated and the rule Treat Penalty Breaks as Paid Time has been deleted, this ensures broken shifts and shiftwork rates are applied correctly. 

N.B. any paid breaks for split shifts will need to be added via the employees timesheet.

September 2022

The pay conditions rule sets forCleaning Services Full Time, Cleaning Services Part TimeandCleaning Services Casualhave been updated to exclude the Work TypeNo Break Takenfrom theUnpaid Auto Meal Break (non-shift work Mon-Fri)rule, ensuring no break penalties are applied. 

 

July 2022

The Award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of detailed in the Annual Wage Review 2021-22 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here. These changes come into effect from the first full pay period on or after 1 July 2022. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2022.

Unpaid Pandemic Leave has been disabled as this entitlement has now expired within this award. Additional information can be found on the Fairwork website.

April 2022

The pay conditions rule sets for Cleaning Services Full Time and Cleaning Services Part Time have been updated to apply the pay category 'Public Holiday not worked' when the work type Public Holiday not worked is selected on timesheets. 

January 2022

The Unpaid Pandemic Leave pay category has been updated and counts as service for entitlements under awards and the National Employment Standards.

If any staff have used this category previously, please adjust their Annual, Personal and Long Service Leave balances for any period of unpaid pandemic leave previously taken.

 

November 2021

The Award has been updated in line with the ATO's requirements for STP Phase 2 reporting. The reporting of gross earnings are now being disaggregated into distinguishable categories. The Pay Category payment classifications have been updated in line with the ATO specification categories found here. For further information please see our STP support article.

The pay conditions rule sets for Cleaning Services Full Time, Cleaning Services Part Time, and Cleaning Services Casual have been updated to ensure that leave work types are excluded from shiftwork penalties. 

August 2021

Updates have been made to all rule sets to ensure that employees with the tag Permanent Night Shift are paid the relevant Permanent Night Shift pay category for all weekday hours worked (unless overtime is payable).

Updates have been made to the Unpaid Pandemic Leave allowance Templates so that the balance is displayed in weeks instead of hours in line with the Fair Work Commission's guidelines.
Once the award update is installed, all employee’s Unpaid Pandemic leave balances will be displayed in weeks not hours. This will mean that an employee’s balance may now show as 76 weeks. In order to correct the balance please see How to Fix Unpaid Pandemic Leave Balance Data.

July 1 2021

The Award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of 2.5% detailed in the Annual Wage Review 2020-21 decision. This also includes updates to expense-related
allowances. Information on the Determinations can be found here and here.

These changes come into effect from the first full pay period on or after 1 July 2021. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2021.

Updates have also been made to the Leave Category Family & Domestic Violence Leave, so that the balance is displayed in days instead of hours in line with the National Employment Standards.

Once the update is installed, all employee’s FDV leave balances will be displayed in days not hours. This will mean that an employee’s balance may now show as 38 days. In order to correct the balance please see How to Fix Family & Domestic Violence Leave Balance Data.

This update is to ensure that any new installs of this award conducted since 1 July are now captured with the SG increase from 9.5% to 10% for all pay categories. If you have installed this award between 1 July 2021 to 8 July 2021 for the first time, please ensure you select "NO" to preserve custom pay categories. If you were using this award prior to 1 July 2021, then you do not need to select "NO." Further information can be found in Incorrect SG rate used in pay runs article here.

May 2021

The award pay rate templates have been updated to ensure that the legislated superannuation guarantee (SG) rate will increase automatically from 9.5% to 10% effective from 1 July 2021. Please ensure you install this update prior to 1 July 2021 for this change to take effect.

What does this mean? Any pay run with a date paid on or from 1 July 2021 will automatically calculate SG at 10% of OTE. Additionally, on the 1st of July, we will update references to 9.5% on all applicable screens. For more information, including any exclusions, check out this article from the ATO.

January 2021

The pay condition rule set for Cleaning Services Casual has been updated for the Weekly Overtime rule. The rule excludes all overtime already counted towards maximum daily hours and where the employee has worked more than five (5) days per week. 

December 2020 

The award has been updated to reflect changes made as part of the Fair Work Decision 4 year review of modern awards, specifically in regards to the pay rates for leave taken for part-time employees. In this update part-time shiftworkers and dayworkers have been separated by Employment Agreements. Please reassess any part-time employees and assign them to either the shiftworker or dayworker Employment Agreement. New Leave Allowance Templates for dayworkers have also been created so that dayworkers will receive annual leave loading calculated at 17.5% of the minimum hourly rate. Dayworkers and Shiftworkers will receive the base rate of pay for personal/carer's and compassionate leave as stipulated in clause 22. As part of clause 21.3, dayworkers will receive payment for annual leave at the base rate of pay plus the higher of either 17.5% of the minimum hourly rate or the shift, weekend or public holiday penalty rates that the employee would have received for ordinary hours of work. Shiftworkers will receive the base rate of pay plus the part time allowance plus the higher of either 17.5% of the minimum hourly rate or the shift, weekend or public holiday penalty rates that the employee would have received for ordinary hours of work.

Please note, if you pay your employees above award rates, you will need to override the rates for National Employment Standards leave taken pay categories in the pay rate templates due to the nature of the way leave is to be paid for part-time employees and the change in setup.

Please also note, the Employment Agreements for the part-time shiftworkers contain both the Leave Allowance Templates for Dayworkers and Shiftworkers. In making a selection for the template, you should select the leave template that corresponds as the most applicable to the employee's work/shift arrangements. eg If an employee is a shiftworker however does work some day shifts, then you will select the non-dayworker leave allowance template. If the employee takes annual leave on a day shift, you will need to override the rates to correspond to the correct calculation for a dayworker when taking annual leave as the template will be calculating as if they were a shiftworker.

Please further note, the Leave Categories for all paid National Employment Standard leave including personal/carer's and compassionate leave will need to be set to unselect "use pay rate of Employee's primary pay category for transferred earnings line." Also, the pay category selected to "report earnings for the leave taken against another pay category," will need to be the pay category associated with the award not the business leave taken pay category.

   

November 2020

The pay conditions rule sets for Cleaning Services Full Time, Cleaning Services Part Time, and Cleaning Services Casual have been updated to ensure that an employee working shift or penalty work will receive a paid meal break of 20 minutes as per clause 14 of the award.

October 2020

 The pay conditions rule sets for Cleaning Services Full Time, Cleaning Services Part Time, and Cleaning Services Casual have been updated to ensure that an employee working shift or penalty work will receive a paid meal break of 20 minutes as per clause 14 of the award.

August 2020

The award has been updated to reflect the High Court's decision on the accrual of personal/carer's leave which overturns the decision made by the Full Federal Court of Australia, with personal/carer's leave being calculated on working days not hours. Information on the decision can be found here. As such, we have removed the Personal/Carer's (10 days) Leave Allowance Templates and updated associated Employment Agreements. Please note, this update will not remove any of the above from a business where the award was already installed prior to 25 August 2020. However, any new award installs from 25 August 2020 will not display personal/carer's (10 days) leave details.

For further information on migrating from daily personal/carers leave accruals to hourly please refer here.

July 2020

The pay conditions rule sets for Cleaning Services Full Time, Cleaning Services Part Time, and Cleaning Services Casual have been updated to ensure that an employee working a split shift will receive a broken shift allowance when one of the shifts span into shift work either before 6am or after 6pm.

The Part-Time pay rates have been amended in line with the Fair Work pay guides and clause 10.2 of the award; to include a 15% loading on the minimum base rate.  

The Award, as part of Group 1 Awards, has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of 1.75% detailed in the Annual Wage Review 2019-20 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here.

These changes come into effect from the first full pay period on or after 1 July 2020. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2020.

May 2020

The pay conditions rule sets for Cleaning Services Full Time, Cleaning Services Part Time, and Cleaning Services Casual have been updated in line with Clause 19.3 Overtime. The rules for applying overtime penalties have been updated to ensure the overtime worked on a public holiday is paid public holiday overtime rates. 

The Award has been updated to reflect changes made as part of the Fair Work Decision 4 year review of modern awards. The determination can be found here.
 In this update the pay condition rule sets for Casual, Part Time and Full time have been amended to remove the option to pay First Aid Allowances & Leading Hand allowances on an hourly basis
The changes come into effect from the first full pay period on or after 4 May 2020. Further information can be found at Fair Work.

April 2020

The pay conditions rule sets for Cleaning Services Full Time, Cleaning Services Part Time, and Cleaning Services Casual have been updated in line with Clause 26 Breaks. The rules for automatic meal breaks have been created for both shiftworkers (as paid time) and non-shiftworkers (unpaid time). New pay categories and rules have also been created for when an employee works through a meal break and should be paid at overtime rates.  

 

The award has been updated to reflect changes made as part of the Fair Work Decision around flexibility during coronavirus. The new schedule allows employees to take up to two (2) weeks unpaid pandemic leave. A new pay category (Unpaid Pandemic Leave Taken), leave category and work type (Unpaid Pandemic Leave) have been created. Also, the rule sets have been updated, where necessary, to include/exclude the work type and leave category to some pay conditions.  Further, the Leave Allowance Templates have been updated to ensure this new leave category is enabled and is now accessible for employees to take this leave when required.  

Further, under this new schedule employees can take up to twice as much annual leave at a proportionally reduced rate if their employer agrees. The employee's pay rate and leave balance will need to be manually adjusted to half in each pay run for the period of leave.

February 2020

Due to recent changes to the interpretation of personal/carer's leave accrual under the National Employment Standards, updates have been made to the setup of the Award. Further information can be found here.

A new Leave Category called Personal/Carer's (10 days) Leave has been created. Also, new Leave Allowance Templates (LATs) have been created specific to 10 days accrual per year for each state and the LATs have been attached to the current Employment Agreements for selection options for an employee's LAT in their Employee Default Pay Run screen. Any rules impacted by Personal/Carer's Leave have also been updated with the new leave category. 

Instructions on converting the accruals to the 10 day method can be found here. 

November 2019

The Award has been updated to reflect the way the rules were setup for clause 27.1(a)(b) in the pay conditions for Cleaning Services Full Time, Cleaning Services Part Time and Cleaning Services Casual we have removed the rule 27.1(a) Ordinary Hours - Night Shift along with the use of Casual - Night Shift, PT - Night Shift and FT - Night Shift pay category is covered in the following rules 27.1(a) Ordinary Hours - Shiftwork (starting before 6am) and 27.1(a) Ordinary Hours - Shiftwork (ending after 6pm).

We have updated the rule 27.1(b) Ordinary Hours - Permanent Night Shift (Tag) to include when shift end time is between 12:01am and 8am.

 

30 June 2019

The Award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of 3% from its Annual Wage Review 2018-19 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here.

These changes come into effect from the first full pay period on or after 1 July 2019. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2019.

December 2018

The setup of the Payroll Tax Exempt field in Payroll Settings>Pay Categories was replicating the PAYG Exempt field rather than creating a unique identity; when installed into the business settings. An audit has been carried out across the system and the issue has now been resolved with this update.

September 2018

Pay Rate Templates and Employment Agreements for Level 2 & Level 3 junior employees working for shopping trolley collection contractors have been added to the Award package in line with communication received from the Fair Work Ombudsman on 10 September. Further information can be found here.

August 2018

Allowance rate update for Kilometre Allowance - Car (above and below ATO limit). Further information can be found at ATO.

The award has been updated to reorder Pay condition rule sets when shift work is worked.

1 August 2018

The award has been updated to reflect changes made as part of the Fair Work Decision 4 year review of modern awards. The determination for the new clause in the modern award allowing employees to take unpaid leave to deal with family and domestic violence can be found here. Family and Domestic Violence leave applies from the first full pay period on or after 1 August 2018. Further information can be found at Fair Work.

Employees, including part-time and casual employees are entitled to 5 days unpaid family and domestic violence leave each year of their employment. The 5 days renews each 12 months of their employment but does not accumulate if the leave is not used.

A new leave category has been created - “Family and Domestic Violence Leave” and a new Work Type - “Family and Domestic Violence Leave taken”.  The Leave Allowance Templates and any impacted rule conditions have also been updated.

July 2018

Following minor changes:

• Adjusting new Pay rates for rounding purposes, so only had variances of +/- 1c.
• Pay condition rule set changes to clause 27 in relation to shift work timings. 

28 June 2018

The Award has been updated to reflect the Fair Work Commission’s national minimum wage increase of 3.5% from its Annual Wage Review 2017-18 decision. This also includes updates to expense-related allowances.

These changes come into effect from the first full pay period on or after 1 July 2018. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2018.

Additionally, the following changes have been made as part of this update:

1. New laundry allowance pay categories and rule conditions were created to reflect the ATO threshold maximum limits for claiming of laundry (not dry cleaning) for deductible clothing under the Award. Further information can be found in the “Cleaning of Work Clothing” section of this ATO article.
2. The Payment Summary Classification settings for Allowance based pay categories have been updated as per STP requirements.

 

19 January 2018

Upon further clarification from Fair Work regarding overtime for part time and casual employees, we have removed the requirement for the tag "5/7.6" to trigger specific rules. All part time and casual employees are entitled to overtime if they work more than 5 days at 7.6 hours AND if they work more than 38 hours per week.

12 January 2018

The following changes are a result of a general award overview and incorporate new enhancements made to pay conditions rules:

1. Created shift conditions, as listed further below;
2. Created new tag "5/7.6" to be assigned to employees whose 38 hours week is made up of 5 days at 7.6 hours each day. Otherwise employees will be paid overtime after working in excess of 38 hours per week;
3. The name of the existing "Kilometre Allowance" pay category has been amended to "Kilometre Allowance - Car (up to ATO limit)" with a unit rate of $0.66.
4. A new pay category called "Kilometre Allowance - Car (above ATO limit)" with a unit rate of $0.12 has been created. This is a taxable pay category and will be paid in addition to the "Kilometre Allowance - Car (up to ATO limit)" pay category. The purpose of separating the pay categories is to ensure the PAYG is calculated in accordance with ATO requirements.
5. The automated meal break rule now is automatically excluded from timesheets created from a leave request. Additionally, the rule will search any manual break recorded before automatically applying a meal break;
6. In addition to the option provided in (2) above, full time employees can have their 38 hour week averaged over a 4 week period. To do this, choose the rule set period = Four Weekly.
7. Added a new rule to cover clause 26.3 of the Award, being "If an employee is interrupted during their normal meal break and directed to work, the employee will be paid at overtime rates for all work done until such time as the meal break is resumed."
8. Higher duties rule amended to reflect 'day' criteria as opposed to 'shift' criteria;
9. Award clause numbers have now been added to the title of the relevant rule set. This makes it easier to correlate the interpretation with the specific Award clauses.
10. When Leading Hand or First Aid work types are assigned to a timesheet, the allowances are now paid on per hour basis but also apply the maximum weekly payment.
11. Tags descriptions have been added.