Please be advised that we have identified an issue with our support ticket email responses not being sent successfully.
Our IT Department are looking into this as a matter of urgency & we aim to have this resolved ASAP.
For any non-urgent replies sent, our team will manually re-send their replies once this has been resolved.
For any URGENT/CRITICAL Tickets, our team will be sure to give you a direct call to assist in the interim.
We can successfully receive your tickets, however, sending is currently failing.
This would also have resulted in no 'automated emails' being sent advising that you had successfully created a support ticket.
UPDATE 03/02/25 - Resolved
Issue resolved as of 1:30pm AEST 3/02/25, email responses were being restricted due to new DNS/SMP Records requiring an update.
We identified this at roughly 10:30am on 3/02/25 due to some tests completed after email server updates completed internally.
Our Support Team have gone through all tickets received from clients who had a failed response sent & have manually resent these through.
We appreciate your patience with the above and are glad we were able to resolve asap.
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