Service notification: 7 February 2020 | Issue with shift start and end times

STATUS: Resolved

Summary

30-01-2020 08:00 AEST

All affected accounts have been fixed and a permanent fix for the issue was released in 6.8.2.

29-01-2020 08:00 AEST

We are continuing to apply the fix progressively to affected accounts, ensuring those affected are reverted to the correct shift start and end times.

28-01-2020 16:22 AEST

We have been applying the fix progressively to accounts since yesterday afternoon ensuring accounts affected are reverted to the correct shift start and end times.

28-01-2020 08:00 AEST

We have identified an issue where some employees are being incorrectly assigned shift start and end times, regardless of their actual clocking actions.

We expect this to be fixed by 5pm AEST on 28 January 2020.

Post-Mortem

Permanent fix for this issue in release 6.8.2

For More Information

If you feel you may be impacted by this or have any concerns please contact our support team: support@roubler.com