ANZ/UK Employee Sync Issue - In Progress - Escalated with Pay Engine

For ANZ/UK Clients, there is currently an issue in progress with our integrated pay engine.

It is specifically affecting 'updating employees' whereby a 'JSON Error' is preventing the employee profile from re-syncing correctly.

Our development team have identified this error is occurring due to a change made by our integrated pay engine. 

NEXT STEPS:

• This is currently raised as a P1 Critical Incident with the pay engine and is actively being looked at (pay engine acknowledged at 10:55am AEST)
• Roubler to update this notification by 12:00pm AEST

• 12:00pm Update: Issue Resolved by pay engine - for any employees with this error still occurring, please simply re-sync their profile:
  
  Option 1 - Bulk Sync Employees 
  - Head to 'Employee' list, insert the 'Sync Error' column & then search the word unexpected to display all employees with this error
  - Bulk select on the left
  - Click on the '3 dots' and select 'sync' and 'confirm'

  Option 2: Via Sync Error Report (no bulk sync option
  - Head to Reporting
  - Search Sync Report
  - Locate the errors which specific JSON & select the 'Sync' button on the far right
  - A success message will appear

  RESOLVED 5:00PM