We've compiled a list of frequently asked questions about notifications, including possible reasons why someone may or may not be receiving them. See the scenarios below for guidance.
How do I enable and edit notification settings?
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Go to Management > Employees.
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Select an employee profile.
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Click the Notification Settings tab.
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Select Edit Notification Settings.
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Toggle No/Yes for each notification type per location.
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Click Update Notification Settings to save changes.
How do notifications work based on permissions?
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Notifications are location-based and visible to employees based on their assigned locations.
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However, only users with the correct permission level will actually receive notifications.
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This means an employee may see the settings, but if they lack the right permissions, they will not receive notifications.
Example Scenarios:
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Debra works in the Warehouse location. She sees the notification settings but will not receive them as she is not a manager.
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Sam is a Manager in the Roubler Warehouse location. He has notifications enabled for Leave Requests, Onboarding Confirmations, Shift Requests, and Unavailability Requests. Since he has the right permission level, he receives these notifications via email and can untick any he doesn’t want.
Can I change where notifications are sent?
Yes, managers can change the email address for receiving notifications by updating it in the Personal Information tab of their profile. If left blank, notifications will be sent to the default email.
How do I assign employees to a manager for notifications?
Managers can edit who receives emails for onboarding, shift applications, leave, and unavailability through the Employee Profile page or Manager Notifications section.
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Go to Management > Employees.
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Select the employee's profile.
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Click Reporting Hierarchy Tab.
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Under Managers and Direct Reports, add an employee under a specific manager.
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Click the red + button to assign them.
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Hit Save to confirm.
Example Scenario:
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Stephen Murphy works in the Produce section of a retail store, managed by a section Manager.
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Sam Smith is a Training Duty Manager assigned additional staff.
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To allow Sam to manage Stephen’s requests, Stephen is added to Sam’s Direct Reports.
Who receives leave request notifications?
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Leave request notifications are sent to direct managers and location managers unless their settings are disabled.
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The Managers section of an employee’s profile shows:
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Direct managers (regardless of permission level).
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All managers with ‘Approve Leave Requests’ permission for the employee’s locations.
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HR or Finance team members who have full company access.
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Note: If a manager should not receive leave notifications, their settings can be adjusted in their profile
Key Rules for Leave Requests & Manager Notifications
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Managers appear in the notification list if they have location access and ‘Approve Leave Requests’ permission.
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The Reporting To manager during onboarding will receive a one-time notification when onboarding is complete.
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The Leave Requests Page is visible to:
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Employees with ‘Create and Update Leave Requests’ and ‘Approve Leave Requests’ permissions.
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Direct Managers, who can always see their employee's leave requests.
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Managers of Direct Managers, if they have location access.
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Location Managers, if they have access to the employee's assigned locations.
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Summary
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Notification settings are off by default and must be enabled manually.
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Only employees with the correct permission level will receive notifications.
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Managers can edit and customize notification recipients.
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Leave request notifications are sent based on hierarchy and location access.
For further assistance, check the Notification Settings tab in the employee profile or contact your system administrator.
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