Overview

When a super payment batch is created and submitted through Beam, it progresses through a number of statuses before the contributions are successfully delivered to employee super funds.

This guide explains what each status means, whether any action is required, and when you should contact Support.

Super Batch Statuses

• CREATED – The batch has been created but has not yet been submitted for processing.

Action Required: Submit the batch to begin processing.

• SUBMISSION ACCEPTED – The batch has been successfully submitted and accepted for processing.

Action Required: None.

• AWAITING PAYMENT – The batch is awaiting payment. This status typically appears when EFT, BPAY or Direct Debit has been selected. If EFT or BPAY is being used, payment must be completed manually before processing can continue.

Action Required: Complete payment using the selected payment method.

• AWAITING CLEARANCE – The payment has been received and is currently clearing through the banking system. Expected clearance times are up to 5 business days for Direct Debit and approximately 3 business days for EFT and BPAY payments.

Action Required: None.

• RECONCILED – The payment has been successfully received, cleared and matched to the super batch. Once reconciled, the contributions are prepared for distribution to the destination funds.

Action Required: None.

• SENT TO FUND – All contributions have been successfully forwarded to the employee's nominated super fund. Please note that individual super funds may take additional time to allocate contributions to employee accounts.

Action Required: None.

• SENT TO FUND WITH RESPONSE – The contributions have been successfully sent to the destination fund(s), however one or more funds have returned an informational response. This does not necessarily indicate a failed contribution.

Action Required: Review any messages returned by the fund.

• SENT TO FUND WITH REFUND – Most contributions have been successfully sent, however one or more contributions have been rejected and returned.

Common reasons include:

• Invalid member number
• Closed super account
• Incorrect fund details
• Employee details not matching fund records

Action Required: Review the refund information, correct the employee's super details and resubmit if required.

• RETURNED – A contribution has been returned after submission by the destination fund.

Common reasons include:

• Invalid employee details
• Invalid member number
• Fund validation failure
• Closed account

Action Required: Review the returned contribution details and correct the issue before resubmitting.

• REFUNDED – The payment could not be successfully processed and the funds have been returned.

Common reasons include:

• Incorrect payment reference
• Payment amount mismatch
• Banking issues
• Unable to match payment to batch

Action Required: Review the refund details and recreate the payment if required.

• CANCELLED – The batch has been cancelled and will not be processed. This may occur if the batch was manually cancelled, payment was not received within the required timeframe, or the batch expired before payment was completed.

Action Required: Create and submit a new batch if the contributions still need to be paid.

Quick Reference Guide

Before Contacting Support

Before raising a support request, please check:

✅ Which status the batch currently shows

✅ How long the batch has been in that status

✅ Whether any refund or rejection details are displayed

✅ Whether employee super fund details are correct

✅ Whether payment was made using the correct payment reference

Providing the Batch ID, status, screenshots and any error messages will help us investigate your request more quickly.