Payday Super – Decision Tree

Start Here

Super batches are based on the data at the time they are created. They do not update automatically if employee details, fund details or pay run information is changed later.

This is one of the most common causes of super batch issues. If something has been updated after the batch was created, create a new batch rather than reusing the existing one.

• YES → Go to Step 2
• NO → Go to Step 5

Step 2: Is the super amount correct?

YES

• Proceed with submission via Beam
• No further action required

NO

• Go to Step 3

Step 3: Why is the amount incorrect?

Employee recently updated (fund / member / status)?

• Create a NEW super batch
• Revalidate (old batch won’t refresh)

Missing previous super?

• Manually include prior pay run(s)
• Create batch covering those periods

Duplicate or unexpected amounts?

• Check:
  • BMS ID consistency
  • Multiple pay runs / off-cycle runs
• May require correction (e.g. earnings reset)

Step 4: Submit Batch

• Submit via Beam
• Advise:
  • Payment will be deducted shortly after submission
  • Allow a few days for processing

Step 5: Why is the employee NOT in the super batch?

Missing super details?

• Go to Step 6

Employee excluded manually?

• Include in next batch
• Ensure prior super is captured

Batch created before updates?

• Create a NEW batch (don’t reuse old one)

Step 6: Are they a NEW employee?

YES

• 20 business day rule applies
• Go to Step 7

NO

• Super should be included immediately
• Update details and process ASAP

Step 7: Within 20 business days?

YES

• Still compliant
• Wait for:
  • TFN
  • Super fund details
• Then:
  • Update employee
  • Create new super batch
  • Include missed super

NO (Overdue)

• Urgent action required
• Process super immediately
• May have compliance implications

Step 8: Submission Issues

USI / ABN mismatch error

• Re-select fund from dropdown
• Confirm details via ATO lookup

Employee still not appearing

• Check:
  • Correct payroll profile
  • Active status
  • New batch created

Batch shows old fund details

• Batch created before update
• Create new batch

Payment rejected / failed

• Limited visibility currently
• Check batch status
• Escalate if unclear

Quick Summary Flow

Employee missing?
↓
Missing details? → YES → 20-day rule applies
↓
Details updated?
↓
Create NEW batch
↓
Include missed super manually
↓
Validate + Submit

Support Tip (Important)

If something doesn’t look right, check these first:

• Was the batch created before changes?
• Is this a manual timesheet / off-cycle / late update scenario?
• Is this a new employee within 20 days?