How to remove duplicate timesheets from your payrun (AU/NZ/UK Customers Only)

On occasion you may find that when you import your timesheets into the pay run you have duplicate earning lines. This indicates that duplicate timesheets have come through from Roubler and you will need to take some specific actions to remove them. 

Actions in the Pay Engine

1. DELETE the pay run in the pay engine
2. Navigate to Management>Payroll>Timesheet Management
3. Check/Select the Pay Period Dates so that you are only seeing timesheets from this pay period
4. Change the status of the timesheets to APPROVED
5. Delete ALL timesheets for this pay period (In pay engine only do not delete timesheets from the Roubler Time Dashboard)

Actions in Roubler Time Dashboard

1. Navigate to Roubler Time Dashboard
2. Check/Correct Pay Period Date Range and Group By Status

3. Select all pay rolled timesheets

4. Change to 'Commit to Payroll' - this will roll the timesheet status back to 'Committed'

** If you are working with a large number of timesheets ensure that ALL timesheets are rolled back to committed before you commence resubmitting to ensure none are missed**

5. You can then resubmit these time sheets to pay roll again by selecting them and then selecting 'Submit to Payroll'

From here you can resume your normal payroll processing workflow. 

If you find that you have duplicates after completing this process, please contact our support team at support@roubler.com for assistance.