Trouble Shooting & Technical Support

Rosters & Timesheets

• Roster - Troubleshooting - Why can't I publish all on the roster?

General

• Roubler Support & Roubler Self Service Help Centre
• Roubler Service Levels Policy
• Important:Tax File Number Validation Notice
• What do I do if I have a technical issue on Roubler or require technical support?

Mobile App

• Broadcast Messages

Roubler Onboarding - Trouble Shooting Guides

• Help your team avoid onboarding and login issues
• Plus Addressing in Exchange Online
• HOW TO - Agreements (Awards) - Fix agreement not appearing in onboarding invite
• HOW TO - Onboarding Invite Incorrect - Need to Edit/Amend
• New Employee Onboarding Steps: How to create your account and complete employee onboarding

Fixing Login Issues

• Change User Name to your Mobile Number
• Unable to log in - Device time out of sync