Zoe Smith
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ANZ/UK Employee Sync Issue - In Progress - Escalated with Pay Engine
For ANZ/UK Clients, there is currently an issue in progress with our integrated pay engine.It is specifically affecting 'updating employees' whereby a 'JSON Error' is preventing the employee profil...
Expired Visas Report
The Expired Visas Report helps you keep track of your employees' right to work, making sure that you're ahead of any potential visa issues.To run the report, go to Reporting > Employee > Expired Vi...
Reporting on time and attendance (T&A)
Roubler has a number of reports designed to help you keep track of your employees' clocking events and lateness.To access the reports, go to Reporting > T&A.Clock questions detailsThe clock questio...
IMPORTANT: TFN & STP Update Event Required
It has been identified that some employees TFN's were not correctly synchronised to the pay engine. IMPORTANT ACTION ITEMS BELOWIf you are seeing this notification, you will need to complete the f...
ATO STP Processing times for EOFY (AU Businesses)
When lodging your STP/Finalizations to the ATO for EOFY, we recommend you allow up to 72 hours for your STP or Finalization Event submissions to process, due to the busy time of year there can some...
Roubler Webinar June 2025
Take an exclusive look at Roubler’s latest product evolution!In this Q2 edition of our quarterly webinar series, Nigel unveils the ALL-NEW Roubler User Interface — a complete visual and functional ...
IMPORTANT: Please Update/Review Paid Family Domestic Violence Leave
We has been bought to our attention via our integrated pay engine provider that there was recently an issue related to how Paid Family and Domestic Violence Leave (PFDVL) accruals were being calcul...
Mobile App ERROR: Hold on tight while we load your profile
For any employees who are experiencing the 'Hold on tight while we load your profile' error when logging in via the Mobile App, please be advised that our Development Team released a fix to this ...
Administrator Troubleshooting Guide
If you are a Company Administrator in Roubler, you will have full access to correct/adjust common issues that may arise for your employees, prior to lodging a support request with our support te...
Roubler Support & Roubler Self Service Help Centre
ROUBLER SELF SERVICE SUPPORT The following article shows you how to use our internal Self Service Help Centre. Our Support Team are available to assist with any technical issues with the system or ...